Privacy Policy

Last updated: 29 May 2026

1. Introduction

Eco Pest Control ("we", "us", "our") is committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

We collect information you voluntarily provide when you:

• Fill in our online quote or contact forms
• Call or WhatsApp us
• Email us directly
• Book a service with us

This information may include: your name, email address, phone number, physical address, and information about your pest control requirements.

3. How We Use Your Information

We use your personal information to:

• Respond to your quote requests and enquiries
• Book and confirm pest control appointments
• Send you service-related communications
• Follow up on treatments and warranty matters
• Improve our services and website experience

We do not sell, rent, or trade your personal information to any third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmission.

5. Cookies & Analytics

Our website uses Google Analytics to understand how visitors use our site. This tool collects anonymous usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

7. Contact Us

For any privacy-related queries or to exercise your rights, please contact our Information Officer at: